Refund policy
Refund Policy
Returns and Exchanges
We accept returns and exchanges within 30 days of delivery. Items must be unused, in their original condition, and returned with all accessories, manuals, and packaging included. Devices showing signs of use, wear, residue, scratches, or damage will be rejected. To initiate a return or exchange, please contact us at support@orovastore.com.
Return Shipping Costs
Customers are responsible for the return postage cost for change-of-mind returns. If the return is due to receiving a defective or incorrect item, OROVA will cover the replacement cost.
Tracking Numbers
A valid tracking number is required for all returns. Refunds or replacements will only be issued once the returned item has been delivered to our warehouse and inspected.
Refunds
Refunds will be issued within 5–7 business days after the item is received and inspected. Processing times may vary depending on your bank and payment provider.
Non-Refundable Services
Shipping fees, shipping protection, priority handling, and priority shipping charges are non-refundable.
Condition Requirements for Devices
Due to hygiene and safety reasons, devices must be returned in completely unused condition. We cannot accept returns with signs of use such as scratches, residue, damaged materials, or missing components. Items not meeting these requirements will be rejected and returned to the customer.
Canceled Orders
Order Cancellation
Orders can only be canceled if they have not yet been shipped. If the order has already been shipped, you must wait for delivery and then initiate a return.
Cancellation Fee
All canceled orders are subject to a 30% restocking fee.
Returned Orders
Shipping Label
Customers are responsible for printing their own return shipping label and mailing the item back to the authorized return address after approval.
Additional Information
Wrongly Sent Orders
If you received the wrong item, we will send a replacement free of charge or cover the return shipping cost.
Damages and Issues
If your item arrives defective, damaged, or incorrect, please email us within 5 days of delivery with clear photos showing the issue and the product label. A free replacement will be issued. If a second defect occurs, we will offer a full refund.
Orders Not Arriving Due to Customer Error
If your order does not arrive because the customer entered incorrect shipping information at checkout, we cannot offer refunds or replacements. Please double-check all shipping details before placing your order.
Orders Marked as Delivered
Once an order is marked as delivered by the carrier, OROVA is no longer responsible for the package. Customers must contact the carrier regarding delivery confirmation or potential mail theft.
Deliveries to Postal Offices
We are not responsible for packages that are lost or go missing after being delivered to a postal office, collection point, or pickup locker. For secure delivery, we recommend using a personal residential or business address.
Refused Packages
Orders that are refused at delivery or returned to sender without prior written authorization are considered abandoned and are not eligible for a refund or reshipment.
Wear & Tear Disclaimer
Normal wear and tear from customer use is not considered a manufacturing defect and is not eligible for return or refund.
Contact Us
For assistance, contact us at support@orovastore.com. We typically respond within 24–48 hours (Mon–Fri).